Frequently Asked Questions

Delivery costs will vary dependent on your location, weight of items, their size, quantity and timings eg services available pre 10.30am, pre midday & next working day by 5pm. When you place your order with Flocon, our sales team will confirm delivery fees.

All stocked items will be delivered within a maximum of 48hrs. Specially sourced items may take longer to deliver, dependent on the complexity of sourcing the products, our sales team will always confirm estimated delivery times for such items.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Unfortunately, courier companies are becoming less inclined to carry 6mtr lengths of pipe and tube. Subsequently, delivering 6 mtr lengths can cause significant delays to your order.
3mtr lengths however, can be packaged via pallet and couriered within a reasonable time frame.

The Trade Counter is open 7am-5pm Monday to Thursday, 7am – 4pm Friday & 8am – 11pm Saturdays.

If you want to cancel the order for a full refund, please contact us on: 01443 841666 quoting your order number.

Your order will be held for 14 days from the date that you placed your order.

If you don’t collect your order from our trade counter after 14 days, the items will be put back to stock. After this time, please Contact Us to either arrange collection or a full refund.

Collect Today items are currently in stock at our Trade Counter and are available to collect in as little HOW LONG? after placing your order (when the Trade Counter is open).

If your items are not in stock, we will advise you when your items will be in stock and ready for collection.

We will also send an SMS message to notify you as soon as your items are ready to collect.

Yes, you can order for both collection and delivery in the same order. Payment will be taken for the whole order and any delivery charges, discounts and bulk savings will be based on the entire basket total.

When collecting your items you’ll need the following:

The payment card you used to purchase your items (for security purposes you will need to verify your card using chip & PIN) or if using PayPal you must bring photo ID, such as a Driving Licence or Passport.

If you have paid on your Flocon account, you need to bring valid proof of employment.

If using PayPal you must bring photo ID, such as a Driving Licence or Passport.

Your order reference which will be on the order confirmation email or SMS.

Please contact our Sales Team as soon as possible to discuss the problem with your order. The team are contactable on: 01443 841 666 or email: websales@flocon.co.uk

The Customer must contact us prior to the return of any products to obtain prior consent and obtain a returns number (to be quoted on all returned paperwork).

Returns must be made within 30 days of the date of delivery (as stated on the delivery documentation). Products must be returned to us in their original condition and in a condition which will enable them to be immediately fit for re-sale. Products must be returned adequately packed and despatched freight prepaid, clearly labelled to: Returns Department, Flocon Valves and Fittings ltd, Unit D8. 3, Main Avenue, Treforest Industrial Estate, Pontypridd CF37 5UR

For products returned due to Customer error or no longer required and returned in accordance with a handling charge 30% will be applied at our discretion.

Returns must be made within 30 days of the date of delivery (as stated on the delivery documentation). Products must be returned to us in their original condition and in a condition which will enable them to be immediately fit for re-sale.

Products must be returned adequately packed and dispatched freight prepaid, clearly labelled to: Returns Department, Flocon Valves and Fittings ltd, Unit D8. 3, Main Avenue, Treforest Industrial Estate, Pontypridd CF37 5UR

No. When purchasing for the first time, you have the choice to register an Account or pay via debit/credit card over the phone.

If you are paying by card: You will be sent an email from Flocon confirming that we’ve received your order. A member of our sales team will be in touch with you in due course to confirm the items you’re ordering and take payment details.

If you have a Flocon account: You will be sent an email from Flocon confirming that we’ve received your order. A member of our sales team will process your order and send an email confirmation once processes. Payment will be debited from your account as per your pre-agreed credit terms.

Where we do not have the full quantity or only part quantity in stock, we will usually despatch within 7 days. If we’re unable do this, we will inform you by the next working day.

Yes. We’ll be happy to take your order over the phone – just call us on 01443 841 666 between 7.30am – 5pm Mon-Fri & 7.30am- 11am Sat.

What payment methods does Flocon accept? We accept the following credit & debit cards:

visavisa electronmaestromastercarddeltaswitchsoloPaypal

If you wish to add items to an existing order, please call us on 01443 841 666 as soon as possible and our sales team will endeavour to combine the order and deliver it as one.

The information you share with us is secure, private and confidential. We will never pass your details on to a third party for marketing purposes.

If a VAT invoice is required, customers are requested to email:websales@flocon.co.ukand our accounts team will issue a VAT invoice to the email address provided.

Whilst on the “Trade Account” login section of the website click on “Forgot my password”, enter your email address, and we’ll send you a new password straight away. Alternatively, you may apply for a Trade Account with Flocon. Should your application be successful you will be set a monthly credit limit giving you the ability to pay for product via invoice.

To set up a Trade Account, click here (Link to Trade Account page) and follow the process advised on this page. Your application will be processed by our accounts team and you will be contacted with the outcome of your application within 7 working days.

If you have problems signing into your account ensure that you are entering the correct email address and password for your existing account. If you need help registering your account, feel free to call our team on 01443 841 666

Please check your email as we send details If there is a delay with your order. Occasionally, couriers can become delayed when delivering parcels. If your items are overdue, please email websales@flocon.co.uk with your order number reference and we will track the courier to give you an updated ETA.