ISO 9001: 2015 Quality Assurance Statement
Certification of our ISO 9001 quality management system demonstrates our commitment to
consistency, continuous improvement and customer satisfaction. As valued customers of Flocon, we
understand that you expect reliable service and quality products delivered by us on time every time.
In order to realise customer service excellence, in the event of product quality or service issues
occurring, we have systems and processes in place to identify problems and ensure that they’re
resolved efficiently and effectively using best practice techniques.
As a customer centric company, we are committed to continuously improving our performance at
Flocon in order to consistently deliver products and services that meet our customer requirements,
as well as the statutory and regulatory obligations as outlined in the ISO 9001 Quality management