INDUSTRY EXPERTS

Established for 30 Years

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FAST DELIVERY TIMES

Same day, Overnight & Saturday delivery

Help Center

 

Shopping
Do I need to set up an account to place an order?
No. When purchasing for the first time, you have the choice to register an account or pay via debit/credit card over the phone. If you would like to register for an account please click here.
How can I search for an item?
Simply type in the product code or product name in the search bar located at the top centre of the website and you will be directed to the page with the item you’re looking for. If you’re struggling to find the product that you’re looking for, simply...
How will I know you received my order and how do I pay?
If you are paying by card: You will be sent an email from Flocon confirming that we’ve received your order. A member of our sales team will be in touch with you in due course to confirm the items you’re ordering and take payment details. If you have...
Is my personal information kept private?
The information you share with us is secure, private and confidential. We will never pass your details on to a third party for marketing purposes.
What does full quantity not available, delivery within 7 days mean?
Where we do not have the full quantity or only part quantity in stock, we will usually despatch within 7 days. If we’re unable do this, we will inform you by the next working day.
Can I order what I want over the phone?
Yes. We’ll be happy to take your order over the phone – just call us on 01443 841 666 between 7.30am – 5pm Mon-Fri & 7.30am- 11am Sat. What payment methods does Flocon accept? We accept the following credit & debit cards: visa visa electron...
Can I add items to an existing order?
If you wish to add items to an existing order, please call us on 01443 841 666 as soon as possible and our sales team will endeavour to combine the order and deliver it as one.
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Delivery
When can I expect my delivery?
All stocked items will be delivered within a maximum of 48hrs. Specially sourced items may take longer to deliver, dependent on the complexity of sourcing the products, our sales team will always confirm estimated delivery times for such items.
How much are delivery costs?
Delivery costs will vary dependent on your location, weight of items, their size, quantity and timings eg services available pre 10.30am, pre midday & next working day by 5pm. When you place your order with Flocon, our sales team will confirm delivery...
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Collections
I want to collect my items from the Trade Counter
The Trade Counter is open 7am-5pm Monday to Thursday, 7am – 4pm Friday & 8am – 11pm Saturdays.
I placed an order for Collection, but no longer want it, what do I do?
If you want to cancel the order for a full refund, please contact us on:01443 841666 quoting your order number.
How long will you hold my order for?
Your order will be held for 14 days from the date that you placed your order
What happens if I don't collect my order?
If you don’t collect your order from our trade counter after 14 days, the items will be put back to stock. After this time, please Contact Us to either arrange collection or a full refund.
What does collect today mean?
Collect Today items are currently in stock at our Trade Counter and are available to collect in as little 1 hour after placing your order (when the Trade Counter is open). If your items are not in stock, we will advise you when your items will be in...
I'm going to collect my order from the Trade Counter, what do I need to bring with me?
When collecting your items you’ll need the following: The payment card you used to purchase your items (for security purposes you will need to verify your card using chip & PIN) or if using PayPal you must bring photo ID, such as a Driving Licence...
Can I have items for collection and delivery in the same order?

Yes, you can order for both collection and delivery in the same order. Payment will be taken for the whole order and any delivery charges, discounts and bulk savings will be based on the entire basket total.

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Returns
What do I do if there’s something wrong with my delivery?
Where do I send my return?
How do I return an item?
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General
I can’t sign into my account – what should I do?
If you have problems signing into your account ensure that you are entering the correct email address and password for your existing account. If you need help registering your account, feel free to call our team on 01443 841 666
I’ve forgotten my trade account login password…
Whilst on the “Trade Account” login section of the website click on “Forgot my password”, enter your email address, and we’ll send you a new password straight away. Alternatively, you may apply for a Trade Account with Flocon. Should your application...
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Can't find what you're looking for?

If you are unable to find specific answer to your question, Pleasecontact us and we`ll aim to respond to you withon one working day.. Alternatively you can call us on 01443 841 666